1. Introduction
Welcome to Pipeline Pulse, a software application owned and operated by BlueSky Digital Transformation, LLC ("BlueSky", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://pipeline-pulse.com/) and use the Pipeline Pulse software application (collectively, the "Service").
Please note that this policy applies specifically to the Pipeline Pulse Service. It does not govern the general BlueSky corporate website or other BlueSky services.
2. Information We Collect
We believe in data minimization and only collect the information to provide the Service to our business clients.
- User Account Information: To access the Service, authorized users must create an account. We collect your name, business email address, and login credentials.
- CRM Data: To provide our AI-powered sales signals, the Service integrates with your Microsoft Dynamics 365 environment. We strictly limit data extraction to non-personally identifiable business data: Company Name, Website URL, City, and State. We do not extract personal contact information from your CRM.
- Financial Information: We do not collect or process credit card information through the Service. All billing is handled offline via Check or Electronic Funds Transfer (EFT).
- Cookies and Tracking: We value your privacy. We do not use Google Analytics, marketing cookies, or third-party tracking pixels on the Pipeline Pulse website.
3. How We Use Your Information
We use the information we collect solely to:
- Provide, operate, and maintain the Service.
- Authenticate your login credentials securely via OAuth 2.0.
- Generate sales signals and Output for your CRM.
- Communicate with you regarding technical support, security alerts, or account updates.
4. Artificial Intelligence & Data Sharing
Pipeline Pulse utilizes third-party artificial intelligence models, including OpenAI, to generate sales signals. You can review OpenAI’s enterprise privacy commitments at https://openai.com/enterprise-privacy/. We do not use your CRM data to train AI.
- Ephemeral Processing: Your CRM data is routed to our AI sub-processors temporarily for the sole purpose of generating the requested output. It is not retained, stored, or used by the AI models after processing.
- Cloud Hosting: The Service and its data are securely hosted on Microsoft Azure cloud infrastructure.
- We do not sell, rent, or trade your personal or business data to any third parties for marketing purposes. We only share data with trusted sub-processors (like Microsoft Azure and OpenAI) strictly to facilitate the Service.
5. Data Security
We implement industry-standard security measures to protect your data, including TLS over HTTPS for encryption in transit and OAuth 2.0 for secure authentication. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet is 100% secure, and we cannot guarantee its absolute security.
6. Your Privacy Rights (Including California and GDPR)
A. For California Residents (CCPA/CPRA)
Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information:
- Right to Know and Access: You have the right to request the specific pieces of personal information we have collected about you.
- Right to Delete: You have the right to request that we delete your personal information, subject to certain legal exceptions.
- Right to Correct: You have the right to request that we correct inaccurate personal information.
- Right to Opt-Out of Sale or Sharing: We do not sell or share your personal information. Therefore, we do not offer an opt-out mechanism for the sale of data.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
B. For EEA and UK Residents (GDPR)
If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have the following data protection rights under the General Data Protection Regulation (GDPR):
- Legal Basis for Processing: We process your personal data (such as your login email) based on our legitimate business interests to provide the Service to your employer, and to fulfill our contractual obligations.
- Your Rights: You have the right to access, rectify, or erase your personal data; the right to restrict or object to our processing of your data; and the right to data portability.
- International Transfers: Your data is processed and stored in the United States. By using the Service, you consent to the transfer of your data to the U.S.
C. How to Exercise Your Rights
To exercise any of the rights listed above, please contact us using the information in Section 8. We will verify your request and respond within the timeframe required by applicable law (typically 30 to 45 days).
7. Terms of Service
Your use of the Service is also subject to the Software as a Service (SaaS) Agreement entered into between your organization and BlueSky Digital Transformation, LLC. The terms of that Agreement, including its limitations of liability and dispute resolution provisions, are incorporated herein by reference.
8. Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your data rights, please contact us at: